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Home Town Cable and Telephone

Privacy Policy

The Federal Cable Communications Policy Act of 1984 and the Cable Television Consumer Act of 1992 contain certain provisions regarding the collection and disclosure of personally identifiable information by cable television operators.

The following sets forth our Privacy Policy statement for telephone and cable television service and describes our collection, use, disclosure and retention of information about you, how you may review and correct errors to that information, and enforcement of your rights regarding personal information. If you are a subscriber to Home Town Cable Plus's High-Speed Internet service or Home Town Telephone, the collection, use and disclosure of information is described in the Privacy Policy for such service, which can be found at http://www.hometowntelephone.net o www.htcplus.net

Collection of Subscriber Information.
Home Town Cable Plus and Home Town Telephone uses its fiber and cable systems to collect personally identifiable information about our subscribers as necessary in order to render the service and service features, to detect unauthorized reception or use of the service, and as disclosed in this Privacy Policy. In order to provide reliable, high quality service to you, we keep regular business records containing information about you such as your name, address, e-mail address, telephone number, driver's license number, social security number, bank account number, credit card numbers, credit history and other similar information. We collect and maintain information about your account such as billing, payment and deposit history, maintenance and complaint information, records indicating the number of your television sets connected to our cable system and the service options you have chosen. In addition, we may combine personally identifiable information, which we collect as a part of our regular business records, with personally identifiable information obtained from third parties for the purpose of creating an enhanced database to use in marketing and other activities. We maintain records of research concerning subscriber satisfaction and viewing habits, which are obtained from subscriber interviews and questionnaires. When you use interactive or other transactional television services, the cable system automatically collects information on your use of such services, including information on the choices that you make along the range of services offered, including the programs you view or order, the time you actually use the services, products you order, and the use of other features, such as which menus and menu screens are used most often, the time spent using them and the use of the remote control feature.

We use this information to:
  • install, operate and maintain the service;
  • confirm you are receiving the level(s) of service requested and are properly billed;
  • identify you when changes are made to your account;
  • inform you of new products or services that may be of interest to you;
  • detect unauthorized reception of the service;
  • determine whether applicable policies and terms of service are being violated;
  • configure cable service-related devices;
  • comply with law; and
  • as otherwise necessary to provide the service.

Disclosure of Information
We also use and disclose personally identifiable information for other legitimate business activities related to the service including, for example:
  • billing and collections;
  • administration;
  • surveys;
  • marketing;
  • maintenance; and
  • fraud prevention.
In addition, we sometimes disclose personally identifiable information about you to our affiliates or to others (such as our employees, contractors and agents for our internal business purposes) as well as outside auditors, professional advisors, service providers, potential business transition partners, regulators and franchise authorities with or without your written consent if necessary to render the service or to conduct a legitimate business activity related to the service. We may disclose your name and address to third parties (for example, on a mailing list), but you may prohibit or limit this kind of disclosure by contacting us by telephone at 1-866-482-7782. In no case will the disclosure of your name and address in this manner reveal, directly or indirectly, the extent of any viewing or other use by you of the service or the nature of any transaction made by you over our cable system. The frequency of any information disclosure varies in accordance with our business needs and activities.

Although we make every reasonable effort to preserve your privacy as described in this Privacy Policy, we will disclose personally identifiable information about you without your consent when required by law in order to comply with a valid legal process such as a subpoena, court order, or search warrant, for example. If we receive such a request, we will notify you before responding if we are permitted to do so by law. Upon receipt of such notice you have the right to appear in court and, if the court order is sought by a governmental entity, to contest such entity's request for the release of your information. We may also use or disclose personally identifiable information about you without your consent to protect our customers, employees, or property, in emergency situations, to enforce our rights in court or elsewhere, or directly with you, and for violations of the service's terms and conditions and policies.

We reserve the right to include information about you in collective or aggregate formats, such as ratings surveys and other statistical reports, which do not personally identify you, your particular viewing habits or the nature of any transaction you have made over the cable system.

In the event we (or our parent company) engage a business transition, such as a merger, acquisition, or sale of all or a portion of our assets, subscribers' personally identifiable information will, in most instances, be part of the assets transferred. If, as a result of the business transition, this Privacy Policy will be changed, you should refer to the Notices and Changes to Privacy Policy section. Aggregate information may also be transferred in connection with a business transition.

We take reasonable security precautions to protect your personally identifiable information that we collect on the service from unauthorized access, use, and disclosure. For example, we store billing records on computers in a controlled and secure environment. However, we cannot guarantee that our security precautions will prevent every unauthorized attempt to access, use, or disclose your personally identifiable information.

Mailing Lists
From time to time we may disclose your name and address for mailing lists in connection with the promotion of Home Town Cable Plus's and Home Town Telephone products and services and other legitimate business activities. If you wish to remove your name from such lists or limit the use of your name and address at any time, please contact us in writing at your local Home Town Cable Plus and Home Town Telephone office or by telephone at 1-866-482-7782. Please remember to include your name and address, your Home Town Cable Plus or Home Town Telephone account number, and a daytime telephone number where you can be reached in the event we have any questions about your request. The written request should be signed by the person who is identified in our billing records as the subscriber. If you have a joint account, a request by one party will apply to the entire account. If you have multiple accounts your notice must identify each account covered by the request.

Retention of Information
We will maintain most, if not all, of the personally identifiable information we have collected during the time you are a subscriber. We generally will destroy the information after a reasonable period of time has elapsed following the termination of your account with us, if the purpose for which such information was collected has been accomplished and we no longer need to retain the information for compliance with law, tax or other legitimate business activities.

Right to Review and Correct Information
You may examine and copy (at your cost) any information we create relating to you at your local Home Town Cable Plus or Home Town Telephone office upon reasonable notice and during regular business hours. If you wish to inspect those records, please contact us by mail or telephone at 1-866-482-7782, giving us a reasonable period of time to locate and, if necessary, prepare the information for review, and to arrange an appointment during regular business hours. You will only be permitted to examine records that contain information about you and no one else.

We will correct our records if you make a reasonable showing that any of the information we have collected about you is inaccurate.

You may enforce the limitations imposed on us by federal law with respect to the collection and disclosure of personally identifiable subscriber information about you, through a civil action under federal law, in addition to other rights and remedies that may be available to you under federal or other applicable laws.

Notices and Changes to Privacy Policy
As required by federal law, we will notify you of our Privacy Policy annually. We reserve the right to modify this policy at any time. We will notify you of any material changes via written, electronic or other means permitted by law. If you find the change unacceptable, you have the right to cancel service. If you continue to use the service following notice, we will consider that as acceptance of the change.

Secure Area Terms of Use Privacy Policy
If you have any questions about using this service, email us at support@hometowntelephone.net or simply contact us toll free at (877) 488-7782 or (772) 345-6000.